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Lillian Chow · Product Manager · The Walt Disney Company
Lillian Chow · Product Manager · The Walt Disney Company
I've spent the last seven years building and shipping technical software products. I started my product journey as a PM at Branch Financial in fall 2020, joining a team of about 30 and helping scale products for a 500+ person organization. I am now part of the magic at The Walt Disney Company, bringing efficiency and technical innovation to internal, cast facing products, as well as external, guest facing products for Disney Experiences.
I focus on complex automated products, consumer-facing websites, B2B API integrations, backend infrastructure, internal automations, building skills and routines backed by and integrated with artificial intelligence tools, and decisions backed by data. Before Disney, I worked at Branch, Bank of America, Google, Kroger, Procter & Gamble, and various offices at The Ohio State University.
Outside of work I volunteer with Disney VoluntEARs and Ride Engineering Competition, along with having and continuously gaining new hobbies like baking, knitting, sewing, traveling, cycling, and hiking.
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Good solutions always start with a real problem. Before I jump into solving anything, I make sure I understand the actual pain points and what's driving them.
The best products come from bringing together experts in different fields and actually listening to them. I'm here to connect the dots, not to know everything. My job is to lean on specialists and align their work toward shared business goals.
Anecdotal feedback and data from real users are my favorite way to improve a product. Watching how people actually use things beats any assumption I could make.
Curiosity and kindness are my recipe for success. Wanting to understand how someone thinks is always more productive than pushing hard.
Circuits, Robots, Girls Who Code, and a smart sleep sack. This is where it all began.